Responsibilities & Key Deliverables

Responsibilities & Key Deliverables
1. Reduction in Warranty RPT (Repairs per 1000), Warranty CPU (Cost Per Unit), Unscheduled Visit & Walk home RPT by resolving the top field failure using structured resolution process.
2. Coordinate with Customer Care for resolving product quality concerns in field. Ensure Speedy & time bound closure of emerging concerns & immobilization concerns.
3. Collaborate & Drive improvement project with Design Team, Manufacturing Quality & Supplier quality for taking timely action for closure of field concerns.
4. Compilation and timely updation of lessons learnt from similar product families. Ensuring same are implemented for recent product development as input for prevention of known issues.
5. Conducting Field / Dealer visit for identifying early alarms in field, gather customer feedback and ensuring training to dealer team for upskilling.
6. Review and timely publish model dashboard for management review and highlighting key quality risks and warranty trends.

Experience

10+ years

Industry Preferred





Automotive - EV product /Function

Qualifications

B.E - Electrical and Electronics.

General Requirements

General Requirements

· Awareness on Quality system ( IATF 16949, ISO 9000 & 14000)
· Effective interpersonal communication & presentation skills
· Good in MS office .

Functional Competencies / Skills critical for the job

· Thorough Knowledge of EV architecture -HV & LV System and sub system. Preferably 3-wheeler / 4-wheeler.
· In-depth understanding of Problem-solving approaches, tools and techniques like 8D, QC story, DOE. Etc.
· Understanding of warranty handling practices. Good understanding of EV diagnostics & failure modes.
· Good Data analytical skills
· Drawing reading and understanding of GD&T; and 3D model
· Good understanding of Product development and verification process.
· Team Handling skills and Motivating & Engaging team members
· Effective interpersonal communication for daily co

📌 PVT - Zaheerabad (Zahirabad)
🏢 Mahindra & Mahindra
📍 Zahirabad