SS&C; is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C; is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C; for expertise, scale, and technology.

Job Description

Key Responsibilities
RPA Application & Production Support
- Investigate incidents and failures using logs, control room data, process design artefacts, and runtime behaviour.
- Triage incoming issues quickly and accurately, distinguishing process defects from environment, infrastructure, or data-related root causes.
- Identify root causes and implement fixes for bugs, configuration issues, and minor enhancements.
- Act as a single point of accountability for assigned automations or business areas.

AI-Assisted Development, Testing & Issue Resolution
- Use up-to-date AI coding assistants, LLM APIs,



or open-source AI frameworks to accelerate investigation, build and maintain automation workflows, and support agentic processes.
- Use AI-assisted testing tools to support test case, scenario, and regression coverage generation, reducing regression risk on changes.
- Critically evaluate AI-generated outputs to ensure quality and accuracy before acting on them.
- Apply awareness of core prompting techniques (Few-Shot, Chain-of-Thought, Retrieval-Augmented Generation) at a level appropriate to support and triage work.

Minor Development & Change Delivery
- Design, build, test, and deploy changes to existing automations in line with Blueprism best practices.
- Apply understanding of work queue concepts (Work HQ), transactional priority tagging, and exception-handling logic when supporting high-throughput processes.
- Coordinate low-risk changes through appropriate change control, release, and communication processe

📌 Automation Support Engineer (Hyderabad)
🏢 SS&C
📍 Hyderabad