Hiring: Manager- Customer Experience

Location: Gurugram | Shift: Day Shift

Experience: 6-10 years (relevant experience)

Objective- Looking for a proactive and customer-centric Manager – Customer Experience to lead the Customer Experience team in delivering exceptional service and building strong relationships with institutional clients, academic and research communities, and content partners.

Required experience:

Customer Experience Execution: Manage day-to-day customer experience operations, ensuring smooth onboarding, engagement, timely service delivery, and continuous improvement.

Customer & Stakeholder Management: Build strong customer and cross-functional relationships, manage escalations, and represent customer needs to ensure a seamless customer experience.

Team Leadership & Performance: Lead, coach, and develop the CX team to drive performance, customer-centricity, and effective problem-solving.

Operational Excellence: Monitor operational metrics, improve processes, and ensure high-quality, productive customer service delivery.

Insights & Reporting: Analyze customer trends, identify improvement opportunities, and provide actionable insights to leadership.

📌 Manager- Customer Experience (Haryana)
🏢 Skywings Advisors
📍 Haryana