Company: Birlasoft Limited

Experience: 6+ Years

Role Type: Production Support

Primary Skills / Expertise

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Java, Spring, Spring Boot, Microservices

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Job Schedulers: Stonebranch, VisualCron (any scheduler)

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Monitoring Tools: Splunk, New Relic

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PowerShell scripting

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ServiceNow (ticketing & workflow)

Preferred Skills / Secondary Expertise

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Oracle

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MySQL

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SQL Server

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ORM tools (e.g., Hibernate)

Role & Responsibilities

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Provide hands-on production support for Java-based microservices applications.

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Work with job schedulers, monitoring tools, and ticketing systems to ensure smooth production operations.

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Support applications deployed in Pivotal Cloud Foundry (PCF) environments.

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Perform deep-dive troubleshooting, debugging, and root cause analysis for production issues.

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Manage B2B production support activities including:

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Data monitoring

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Error analysis

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Client communication (email & phone)

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Investigating issues from process/job failures

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Work within an offshore production monitoring model and coordinate with cross-functional teams.

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Take complete ownership of issues till closure and set proper customer expectations.

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Provide mentoring and guidance to junior team members.

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Participate in Kanban / ticket-based delivery models.

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Prepare technical reports, presentations, and communicate resolutions clearly.

Technical Requirements

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Minimum 6+ years of hands-on production support experience in Java Web / Enterprise projects.

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Solid skills in Java, Spring, Spring Boot, Microservices.

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Experience in monitoring, alerting, and application health checks using tools like Splunk/New Relic.

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Experience troubleshooting connectivity, deployment, environment, and scalability issues.

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Good knowledge of SQL queries, database connectivity, and ORM tools.

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Strong analytical, debugging, and problem-solving skills.

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Excellent verbal and written communication skills.

📌 Java Production Support (Pune)
🏢 TalentOla
📍 Pune