Description
This role will be accountable for end-to-end delivery success, engineering excellence, client satisfaction, and business growth. The role combines technical leadership and people management with client engagement, governance, commercial oversight, and strategic account development. The individual acts as the bridge between engineering teams, delivery leadership, and client stakeholders to ensure solutions are delivered effectively while creating long-term business value.

Responsibilities
Key Responsibilities
1. Client & Stakeholder Management
• Serve as the primary escalation point for customers and key stakeholders.
• Build trusted client relationships and drive customer satisfaction.
• Lead governance meetings, steering committees, and executive reviews.
• Manage stakeholder expectations, risks, dependencies, and escalations.
• Identify opportunities for account growth, renewals, and additional services
• Must travel onsite as needed
2. Engineering Leadership
• Lead multiple engineering teams across projects
• Driving engineering best practices, architecture governance,



and quality standards
• Oversee solution design, development, testing, deployment, and support
• Promote automation, innovation, AI adoption, and continuous improvement
• Ensure scalability, performance, and reliability of delivered solutions
3. Delivery Management
• Own delivery commitments across projects and workstreams
• Monitor schedules, milestones, resource utilization, risks, and dependencies
• Ensure projects are delivered within scope, budget, quality, and timelines
• Drive Agile, DevOps, and engineering excellence initiatives
• Establish delivery metrics and performance dashboards
4. People Leadership
• Manage team size of 50-100 members
• Manage hiring, onboarding, mentoring, and career development
• Conduct performance reviews and succession planning
• Build high-performing and engaged engineering teams
• Support capability development, upskilling, and cross-skilling initi

📌 Engineering & Engagement Manager (Pune)
🏢 Zensar Technologies
📍 Pune