Description
Make your mark delivering reliable implementations and testing at scale while building trusted client partnerships and growing your career.
As a Technical Implementation Analyst in Client Onboarding and Services, you coordinate all aspects of product implementation set-ups while working closely with business partners and clients. You partner with internal teams and client technology teams to complete product setup, file validation, testing, and production migration. You manage a high volume of simultaneous requests while demonstrating sound judgment, clear communication, and a commitment to Diversity, Inclusion & Opportunity.
Job Responsibilities:
- Exhibit ownership and drive client satisfaction
- Manage expectations by establishing timelines and maintaining documentation
- Communicate status updates to clients and stakeholders
- Demonstrate creative problem solving and apply solid judgment in decision making
- Follow policies and procedures and meet or exceed service level agreements
- Escalate and resolve issues in a timely manner




- Record observations and escalate risks or issues as needed
- Identify gaps and exceptions and recommend possible solutions
- Manage multiple requests and collaborate with multiple teams to deliver outcomes
- Work independently with minimal supervision
- Support client and internal teams to set up products and perform testing based on requirements

Required qualifications, skills, and capabilities:
- Robust verbal and written communication skills
- Strong logical and analytical skills with attention to detail
- Demonstrated ability to manage multiple work requests with effective time and work management
- Working knowledge of mainframe environments, file validation, and testing
- Experience in mainframe testing, file transmissions, and file testing including ISO 20022, X12, and BAI2 file formats
- Understanding of ISO 20022 messaging or electronic data interchange message formats, including XML
- Understanding of system tes

📌 Client Technical onboarding Analyst (Bengaluru)
🏢 JPMorganChase
📍 Bengaluru