Company Description
Check Point Software Technologies is a global leader in cyber security solutions, dedicated to protecting corporate enterprises and governments worldwide. For over 30 years, our mission has been to secure the digital world for everyone, everywhere. From pioneering stateful firewalls to our AI-powered, cloud-delivered security solutions, we are committed to safeguarding organizations with an industry-leading 99.9% prevention rate.
Job Description
About the Program
The Check Point Customer Success Program provides a select group of customers with access to headquarter-level resources focused on environment stabilization, process improvement, and long-term operational excellence. As part of this program, Customer Success Managers (CSMs) work closely with strategic customers and internal teams, ensuring seamless coordination, executive visibility, and a proactive approach to customer success.
Key Responsibilities
You will be responsible for:
· Proactively engaging with customers and collaborating with assigned Check Point account teams to coordinate efforts,



align resources, and support ongoing challenges and projects.
· Owning the recovery project plan, serving as the single point of contact for all remediation activities.
· Driving rapid and effective escalations, ensuring timely assistance and resolution.
· Coordinating onsite and remote support, based on customer needs and environment dynamics.
· Monitoring support calls (SRs) from the moment they are opened and working in full coordination with technical teams to drive swift resolution.
· Planning and reviewing major upgrades, refresh projects, and new deployments, ensuring minimal disruption and robust alignment with customer environments.
· Developing joint success plans with customers to understand current and future security requirements, operational challenges, and areas for improvement.
· Delivering proactive knowledge transfer to customers, partners, and field teams to support long-term s

📌 Customer Success Manager (Mumbai)
🏢 Check Point Software Technologies
📍 Mumbai