Role overview & Key responsibilities:

PadCare is looking for a driven and detail-oriented Key Accounts Associate to join our Customer Success team in Mumbai.

This is opportunity is designed to give you hands-on exposure to corporate account management within India's first-of-its-kind menstrual hygiene management ecosystem. You'll work closely with senior Key Account Managers to support service delivery, client communication, and reporting for PadCare's corporate accounts.

Account Support & Service Coordination:

• Assist in managing day-to-day relationships with assigned corporate accounts, acting as a support point of contact for

client queries and requests.

• Track service performance at client sites and flag any deviations or issues to the reporting Key Account Manager.

Client Communication & Relationship Building

• Support scheduling and preparation for client meetings, check-ins, and quarterly business reviews (QBRs).

• Draft client-facing communication, follow-ups, and meeting notes under guidance from senior team members.





• Help maintain solid day-to-day rapport with on-ground client stakeholders such as Admin and Facility teams.

Reporting & Documentation

• Prepare and share impact reports, recycling certificates, and other client documentation on a regular cadence.

• Maintain accurate account records, trackers, and dashboards in the CRM and internal tools.

• Support the compilation of usage and impact data to help clients with their ESG and sustainability reporting needs.

Cross-Functional Collaboration

• Liaise with Operations, Impact, and Marketing teams to resolve client escalations quickly and effectively.

• Share client feedback with internal teams to contribute to service and process improvements.

Requirements
What we're looking for:

• Bachelor's degree in Business Administration, Sustainability, Operations, or a related field

• Freshers welcome; 0 -2 years of experience in client servicing, account management, or a related B2B role

📌 Key Accounts Executive (Mumbai)
🏢 PadCare Labs
📍 Mumbai