Collections Specialist

We are looking for professionals with strong accounting skills, who are looking forward

to making a career in the Finance field.

Work you’ll do

The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from

the existing client base and all other aspects of collections, resolving customer billing problems and

reducing accounts receivable delinquency.

Responsibilities

 Reviewing open accounts for collection efforts.

 Making outbound collection calls in a professional manner while keeping and improving

customer relations.

 Resolves client-billing problems and rescues accounts receivable delinquency, applying good

customer service in a timely manner.

 Collect customer payments in accordance with payment due dates.

 Identify issues attributing to account delinquency and discuss them with management.

 Review and monitor assigned accounts and all applicable collection reports.

 Provide timely follow-up on payment arrangements.

 Mail correspondence to customers to encourage payment of delinquent accounts.





 Understanding and complying with firm’s policies and procedures in relation to Debtor

Management and the firm’s business rules.

 Prepare process documentation. Build strong relationships with AR coordinators and Process

leaders.

 Communication: Should be able to communicate effectively with peers, client service teams,

and process leaders.

KPIs

 Should monitor, track and report the reduction of aged AR items.

 Strong adherence to TAT for responding to email and telephone queries.

 Completion of all required training programs, contribution to continued process improvement.

Key Competencies

 Attention to details and accuracy

 Positive oral and written communication skills

 Organizational skills

 Information management

 Problem analysis and problem-solving skills

 Team player

 Sense of urgency

 Customer service Skill

Work location: Dehradun

Shift timings:

📌 Collections Specialist (Uttarakhand)
🏢 Skywings Advisors
📍 Uttarakhand