We are currently seeking a Customer Value Engineer to join our team in India. As a Customer Value Engineer powering our new ARIS Success Hub, you will be responsible for guiding customers toward meaningful outcomes, providing solution clarity, and articulating business value in a digital-first environment—supporting a broad base of run-rate customers alongside our Renewal Sales Executives.
Essential Functions
Guiding customers through digital-first Success Plans, including action plans and measurable outcomes.
Providing expert input when Renewal Sales Executives request support for customer conversations.
Delivering scalable programs such as webinars, digital workshops, and guided learning paths.
Building and maintaining a library of Success Hub assets to support customer self-sufficiency.
Identifying opportunities for customers to progress toward their strategic goals using ARIS capabilities.
Providing advisory, high-level guidance to help customers understand which ARIS Success Package best aligns with their goals, maturity, and challenges.
Supporting Renewal Managers with generic best-practice recommendations, without entering presales-level technical scoping.
Helping customers interpret their needs and translate them into appropriate Success Package pathways (e.g., onboarding, enablement, optimisation).
Offering conceptual explanations of ARIS capabilities to support customer understanding.
Identifying when customer needs exceed advisory guidance and routing them to the appropriate Success Package or Skilled Services (inc. partner ecosystem).
Ensuring customers have clarity on what each Success Package includes, how it supports their goals, and what outcomes they can expect.
Building value narratives and outcome-focused use cases that support customer decision-making.
Supporting Renewal Managers with value justification materials for renewals and expansions.
Providing one-to-one expert support when customers encounter roadblocks, as requested by the renewa
📌 Customer Success Manager (India)
🏢 ARIS
📍 India