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Provide L2/L3 production support for Mainframe applications.

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Monitor daily batch jobs and resolve job failures.

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Analyze and resolve production incidents and service requests within SLA.

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Perform root cause analysis (RCA) and implement preventive solutions.

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Work with development teams for bug fixes and code deployments.

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Monitor system performance and ensure application availability.

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Support release activities and production deployments.

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Maintain proper documentation and incident reports.

Required Skills:

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Robust experience in Mainframe technologies – COBOL, JCL, DB2, VSAM.

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Knowledge of CICS and batch processing.

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Experience with job scheduling tools (Control-M / CA7 / TWS).

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Good understanding of production support processes and ticketing tools (ServiceNow, Remedy, etc.).

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Strong troubleshooting and debugging skills.

Good to Have:

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Banking or financial domain experience.

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Knowledge of ITIL processes.

📌 Mainframe Production Support (Hyderabad)
🏢 TalentOla
📍 Hyderabad