Job Description
Designation: Customer Support Associate
nLocation: Sector 127, Noida
nEmployment Type: Full time | Work From Office | 6 Days/Week
nExperience: 1-3 Years
nSalary Budget: 25,000 - 35,000 per month
nJoining: Immediate
nDepartment: Customer Experience
nReporting To: Customer Experience Head

nAbout the Role
nUniLiv is looking for a highly professional, articulate, and customer-focused Customer Support Associate to be the first point of contact for our residents and customers.
nThe ideal candidate should have fluent English, excellent communication and interpersonal skills, a customer-first mindset, and strong ownership. You should be comfortable interacting with customers across calls, WhatsApp, email, and other communication channels while ensuring every interaction is handled with professionalism, empathy, and efficiency.
nThis role requires someone who can understand customer concerns quickly, coordinate effectively with internal teams, and ensure that every issue is followed through to resolution.
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nKey Responsibilities
n1.



Customer Support & Communication
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- Act as the primary point of contact for customer and resident queries.n
- Handle customer interactions professionally through calls, WhatsApp, email, and other support channels.n
- Understand customer requirements and provide clear, accurate, and timely responses.n
- Maintain a calm, empathetic, and solution-oriented approach during every interaction.n
- Ensure customers receive regular updates until their concerns are resolved.n

n2. Complaint & Issue Resolution
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- Take complete ownership of customer complaints and service-related issues.n
- Coordinate with Operations, Maintenance, Housekeeping, Sales, and other internal teams for timely resolution.n
- Track open issues and proactively follow up until closure.n
- Handle escalations professionally and ensure concerns are addressed within defined timelines.n
- Identify recurring issues and communicate them

📌 Customer Support Associate (New Delhi)
🏢 Uniliv
📍 New Delhi