Job Description
Job Title: Operations Head
n Experience: 10-15 Years
n Location: Wonderla Kochi Park
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n About the Role
nWe are looking for an experienced Operations Head to lead end-to-end park operations at our Kochi location. This role requires solid leadership, operational excellence, and a sharp focus on guest experience, safety, and efficiency in a high-footfall environment.
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n Key Responsibilities
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- Own and manage daily park operations ensuring safety, efficiency, and cost controln
- Lead large multi-functional teams across operations, guest relations, security, housekeeping, and transport n
- Drive guest experience excellence across rides, restaurants, and facilitiesn
- Manage crowd control, emergency handling, and conflict resolution n
- Ensure safety compliance , training, and operational SOP adherencen
- Analyze NPS, guest feedback, and online reviews to improve service ratingsn
- Manage VIP, special-needs, and high-value guest interactions n
- Oversee budgets,



staffing, scheduling, and performance reviews n
- Coordinate with external partners including security agencies and fleet vendors n

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n Requirements
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- 10–15 years of experience in Operations leadershipn
- Proven experience as Operations Head / Mall Manager / Hotel Manager / Guest Relations Head or similarn
- Strong expertise in crowd management, safety operations, and service excellence n
- Hands-on experience with NPS and customer feedback systems n
- Excellent leadership, problem-solving, and communication skills n
- Ability to work flexible hours , including weekends and holidaysn

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n Qualifications
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- MBA / Any Graduate Degree n
- Preferred: Hospitality, Tourism, Business Administration n

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n Language Proficiency
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- English & Malayalam– Mandatoryn

📌 Head of Operations (Ernakulam)
🏢 Wonderla Holidays
📍 Ernakulam