Job Description
Role- NOC Engineer
nExperience- 8-12YRS
nLocation - Chennai/Hyderabad
nMode of Work - Hybrid
nShifts - Rotational
n

nJOB SUMMARY
n• Act as the senior operational point of contact during Priority 1 and Priority 2 incidents, ensuring timely technical engagement, escalation, stakeholder communication, and service restoration.
n• Lead technical bridge calls by establishing incident command, assigning workstreams, tracking recovery actions, and maintaining transparent communication cadence.
n• Perform advanced event correlation across infrastructure, network, application, middleware, database, and cloud monitoring platforms.
n• Validate alerts based on business impact and service criticality to reduce false positives, duplicate incidents, and unnecessary escalations.
n• Identify monitoring gaps and recommend improvements to alert thresholds, dashboards, service maps, dependency views, and escalation workflows.
n• Mentor junior NOC analysts and provide technical guidance during complex incidents, shift operations, and troubleshooting activities.




n• Review shift handovers for completeness, operational risk, pending escalations, critical alerts, and follow-up actions.
n• Coordinate with application, infrastructure, cloud, network, cybersecurity, service desk, and vendor teams for end-to-end incident resolution.
n• Support problem management by contributing incident timelines, technical evidence, recurring-failure trends, and corrective or preventive actions.
n• Participate in change readiness reviews and assess the operational impact of planned infrastructure and application changes.
n• Drive continual service improvement initiatives using incident trends, repeat-alert analysis, response-time data, and operational observations.
n• Ensure adherence to incident management, escalation, communication, documentation, and SLA governance standards.
n• Provide operational inputs for capacity planning, availability improvement, resilience planning, and

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