Entity:
Finance

Job Family Group:
Finance Group

Job Description:
About bp
Our purpose is to bring together people, energy and markets to power and navigate a changing world. In a time of constant change and possibility we need talent to pursue opportunities, motivated by elite insight and expertise. We’re always aspiring for more digital solutions, balanced outcomes and closer collaboration across our company and beyond, and you could be part of that too. Together we continue to grow as the world’s leading energy company
Helpdesk Execution Senior Analyst is expected to act as technical SME for SAP/Coupa and Salesforce by trouble shooting and provide problem resolutions for purchasing activity. The role supports delivery of BP business and functional strategies by driving efficiency and effectiveness across end-to-end FBT Procurement and Group Source to Pay (S2P) process ownership. The role guides in management of the S2P Global Process Design Standards.
Manage end-to-end procurement queries through the Coupa platform.
Support requisition creation, PO lifecycle management,



invoice processing, and approval workflows.
Resolve sophisticated procurement and supplier-related issues within agreed SLAs.
Provide end-to-end support for Coupa Procurement and P2P processes.
Handle requisition, PO, invoice, approval workflow, and supplier-related queries.
Support supplier onboarding and supplier enablement activities within Coupa.
Troubleshoot Coupa system-related issues and coordinate with technical teams when required.
Act as a critical issue point for challenging operational cases.
Handle all incoming calls/emails/tickets
Resolve issues and escalate to the relevant channel if/when required; however, providing first level resolution is of utmost importance
Provide training in relation to S2P knowledge to users
To perform a trend analysis on repeat calls/emails and provide ideas to eliminate the repeated calls/emails
Ensure compliance to relevant policies that may differ from

📌 Execution Senior Analyst, myProcurement (Pune)
🏢 Bp
📍 Pune