Head of Department – Band 4
As a Head of Department, you will hold a management role with accountability for a large operational function. You will lead multidisciplinary teams (typically supported by Supervisors/Managers) and be responsible for delivering high quality operations, strong service performance, and a culture of continuous improvement.
The Head of Department owns the strategy, governance and operational excellence of eligibility processes, driving accuracy, automation, customer satisfaction and cost efficiency. The position requires deep understanding of healthcare operations, strong leadership and the ability to transform complex processes in a high-volume, high-precision environment.
The position requires deep domain expertise, strategic leadership and the ability to drive operational innovation while managing large, diverse teams in a dynamic and customer-centric environment.
This role reports to the Head of Operations and the role is based in Bengaluru
KEY RESPONSIBILITIES
1. Strategic Leadership
Create and execute the departmental Strategy & Roadmap (multi-year plan).




Communicate strategic priorities to stakeholders and ensure teams remain aligned.
Translate organisational strategy into clear operational objectives and success measures.
Lead digital transformation, automation and process‑reengineering initiatives to improve accuracy, turnaround time and customer satisfaction.
Drive a robust performance culture with a focus on innovation, continuous improvement and service excellence.
2. Operational Leadership
Lead the day-to-day management of departmental operations across locations.
Ensure productivity, turnaround time, quality and customer satisfaction targets are met.
Own the capacity plan for the department, monitoring staffing needs and proactively addressing risks.
Drive operational discipline, performance management and continuous improvement.
Implement global SOPs, KPIs and operational frameworks for predictable and scalable delivery.
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📌 Head of Cigna Solutions and On-boarding (Bengaluru)
🏢 Cigna Healthcare
📍 Bengaluru