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The Position
Job description
The Operational Service Delivery Manager (SE6) leads the day-to-day operational execution of services, prioritizing operational excellence, service stability, and robust ITSM process ownership. In this role, you will define and manage the operational scope of clinical evidence initiatives, ensuring high service availability and performance. You will act as the primary owner for service health, driving continuous improvement in incident response and proactive maintenance while navigating complex stakeholder environments to ensure seamless service delivery.
Description of the area
Job Responsibilities




Core Pillar - Operational Management & Health: Leading operational teams with a focus on proactive maintenance and service health. Coordinating with source system teams to drive rigorous root cause analysis and permanent error resolution.
Core Pillar - Performance & Response Optimization: Accountable for monitoring and exceeding SLAs and KPIs. Optimizing incident response times and service reliability standards through data-driven performance oversight.
Core Pillar - ITSM Process Ownership: Directing end-to-end incident, change, and release management processes to ensure minimal business disruption and maximum service stability.
Scope / (Content Leadership): Independently defines, manages, and controls the scope of medium to large initiatives or significant workstreams with moderate complexity. Leads and facilitates the scope definition process, aligning with strategic objectives, stakehold

📌 Delivery Service Manager (Hyderabad)
🏢 Roche
📍 Hyderabad