Job Title: Business Process Transformation Lead | Manager | GN SONG Service
Management Level: 07 - Manager
Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad
Must have skills: Process Transformation, Lean Six Sigma Certification
Positive to have skills: CRM knowledge/experience on tools viz. Salesforce
Job Summary: As a Business Process Transformation Lead, you will be responsible for analyzing, designing, and optimizing business processes to enhance organizational performance. Your typical day will involve working with stakeholders across various departments, conducting in-depth analysis of existing business processes, and developing strategies for process improvement.
Roles & Responsibilities:
Conduct in-depth analysis of existing business processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
Develop and implement process improvement strategies that align with organizational goals and objectives.
Utilize data-driven insights to measure process performance and identify areas for optimization.




Develop detailed process models using various modeling tools and techniques (e.g., BPMN, EPC, UML).
Document and communicate process changes and improvements clearly to stakeholders.
Lead large-scale process re-engineering projects from conception through to successful implementation.
Develop and manage project plans, including scope, timelines, resource allocation, and budgets.
Monitor and report on project progress, ensuring that objectives are met and addressing any issues or risks.
Drive the application of Lean Six Sigma methodologies (e.g., DMAIC, DMADV) across various projects and processes.
Establish and track key performance indicators (KPIs) to measure process effectiveness and impact.
Facilitate advanced Lean Six Sigma training and workshops to build organizational capabilities.
Collaborate with senior executives and key stakeholders to ensure alignment and secure buy-in for process transformation initiatives.
Communicat

📌 #ACN GN (Bengaluru)
🏢 Accenture
📍 Bengaluru