Resolve operational problems within the defined schedules and service level agreements.
Analyse root causes of operational malfunctions and provide resolutions.
Handle escalated issues and follow-up on outstanding issues promptly.
Develop preventive measures and document issue resolution procedures.
Manage job calendars and flows to ensure timely completion.
Recommend process improvements to improve operational efficiency and cost-effectiveness.
Monitor system operations and troubleshoot problems.
Manage application tool and monitor repair activities.
Maintain daily logs of operational issues and maintenance activities.
Contribute to business meetings and report on issue status.
Develop support plan to prioritize and resolve multiple issues.
Address customer issues promptly and accurately.
Quality control on created and loaded IOTs
Creation of IOT load files for the validation of
- Standard IOT
- Discount IOT
- EU regulated IOTs
Implementation of IOT
Monitoring of end dates on Discounted IOTs.
Mediation rejections handling for TAPOUT creation Customers.
TAP halted files.



(including Inspection Mode)
TAPOUT Rerating
Dataclearing support (All DCH level 1 issues)
UAT Testing
System Monitoring.
RAPIN Handling
RAP CDR correction/Recycling
AA14/OpData Handling
Ensure DCH configurations are up to date:
- Industry Configuration
- Local/TAP currency set up
- MCCMNC
- IAC and CC/NDC
- Tax configuration
BID Management including emergency BID announcement as per TD38
CDR handling to modify or filter as per requirement
Agreement setup as per CLL (Voice/SMS, data, CAMEL)
OIR handling and loading into the DCH on migration date
Agreement management for NRTRDE partners of our customers
Halted NRT files
New Customer implementation
NRTRDE Monitoring
NRTRDE ACR check
Wholesale rerating set up.
New account creation/access rights/password reset.
MVNO configuration.
User application access review
Process documentation.
Valuable verbal and written communication skills in English
5+ years of exp

📌 Sr. System Analyst (Ahmedabad)
🏢 Nextgen Clearing
📍 Ahmedabad