As an Executive in the CLM Domestic BFSI department, you will play a vital role
in our company's customer care operations. Your primary responsibility will be
to provide exceptional customer support, ensuring a positive and satisfying
experience for our clients. You will be the first point of contact for
customers, handling inquiries, resolving issues, and offering guidance on our
products and services. Your contributions will be instrumental in building and
maintaining strong relationships with our customer base, fostering loyalty, and
driving business growth.

RESPONSIBILITIES

* Handle customer inquiries and provide accurate, timely responses.
* Resolve customer issues and complaints, ensuring a high level of
satisfaction.
* Offer product and service information to customers, promoting a transparent
understanding.
* Maintain a positive and professional attitude at all times, representing the
company's brand.
* Collaborate with cross-functional teams to ensure a seamless customer
experience.
* Document and report customer feedback and trends to improve services.




* Stay updated with product knowledge and industry trends to offer relevant
advice.
* Ensure data privacy and security, adhering to company policies and
regulations.
* Maintain a high level of organization and efficiency in handling customer
interactions.

QUALIFICATIONS

* Excellent communication skills, both verbal and written, with a
customer-centric approach.
* Strong problem-solving abilities and a proactive mindset to anticipate and
address customer needs.
* Ability to work independently and manage multiple tasks efficiently.
* Proficiency in using customer relationship management (CRM) systems and
tools.
* A positive and friendly attitude, with a passion for delivering exceptional
customer service.
* Basic knowledge of BFSI (Banking, Financial Services, and Insurance) industry
is preferred.
* Ability to work in a fast-paced environment and adapt to changing priorities.
* Excellent time management skills a

📌 Executive (Thane)
🏢 Digitide Solutions
📍 Thane