Position Overview
In this role you will be responsible for providing technical support, installation, maintenance, troubleshooting, and customer training for digital dentistry products, including intraoral scanners and related software solutions. The role will ensure timely resolution of customer issues, minimize product downtime, and deliver a high level of customer satisfaction.
The position requires strong technical and troubleshooting skills, customer orientation, good communication abilities, and willingness to travel extensively to customer locations.
Key Responsibilities
1. Installation and Commissioning
Install, configure, and commission intraoral scanners and associated software at customer locations.
Ensure proper integration of hardware, software, laptops, and peripheral devices.
Conduct functional testing and verification before handing over the system to the customer.
Ensure customers are adequately trained on basic product operation and maintenance.
2. Technical Support and Troubleshooting
Provide technical support to customers through phone, email, remote assistance,



and in office visits.
Diagnose and resolve hardware, software, connectivity, scanning, calibration, and performance-related issues.
Troubleshoot intraoral scanner and digital workflow-related issues and provide appropriate corrective actions.
Escalate complex technical issues to regional/global technical or product teams when required.
Maintain timely follow-up until customer issues are completely resolved.
3. Preventive Maintenance and Repair
Conduct preventive maintenance, inspection, calibration, and functional checks of equipment.
Perform repairs and replacement of components in accordance with company guidelines.
Identify recurring technical issues and recommend corrective and preventive actions.
Maintain service tools, demo equipment, spare parts, and other technical resources.
4. Customer Training and Technical Education
Conduct product training for customers, sales teams, and intern

📌 Sr Executive (India)
🏢 Straumann
📍 India