As a Customer Relationship Executive, you will be the face of our company,
representing Digitide Solutions Limited and its values. Your primary role is to
establish and maintain robust relationships with our customers, ensuring their
satisfaction and loyalty. You will be the first point of contact, handling
inquiries, providing product/service information, and resolving any issues that
may arise. Your excellent communication and interpersonal skills will be key in
delivering an exceptional customer experience.

RESPONSIBILITIES

* Handle customer inquiries and provide timely responses.
* Resolve customer issues and complaints in a friendly and professional manner.
* Maintain accurate records of customer interactions and feedback.
* Build and nurture long-term customer relationships.
* Stay updated on company products, services, and policies to provide accurate
information.
* Collaborate with other teams to ensure a seamless customer journey.




* Identify and escalate potential customer risks or concerns.
* Conduct regular customer satisfaction surveys and analyze feedback.
* Assist in developing strategies to enhance customer retention and loyalty.

QUALIFICATIONS

* Excellent communication and interpersonal skills.
* Strong customer service orientation and a positive attitude.
* Ability to build rapport and establish trust with customers.
* Proficiency in MS Office and customer relationship management tools.
* Prior experience in a customer-facing role is preferred.
* Knowledge of BFSI industry and its regulations is an asset.
* Strong problem-solving and conflict resolution skills.
* Ability to work independently and manage multiple tasks.
* Excellent time management and organizational skills.
* A proactive and customer-centric approach to work.

📌 Customer Relationship Executive (Patiala)
🏢 Digitide Solutions
📍 Patiala