ABOUT US
Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most creative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com.
Job Summary
Provide premium Mainframe network system programming support and services to Ensono mainframe clients.
The successful candidate will perform mainframe network components and related OEM software products coupled with administration and tuning to support our customers’ mainframe network environments. The individual will need to work with vendor personnel to achieve timely solutions of mainframe network related problems.
Key Areas of Focus for this Role
Fulfill customer service requests for mainframe z/OS customers in a timely manner as they pertain to Mainframe Network and related products
Follow procedures for installing Mainframe network and related ISV products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).
Provide primary support for reported problems related to Mainframe network and related software products
Provide support on 24 x 7 x 365 basis across multiple time zones.
Provide key support for customer migration services (new customer transitions) as they pertain to Mainframe network and related OEM software products.
Provide primary support for reported problems related to Mainframe Network
Communicate to both customer and management the status of issues at intervals during resolution process.
Maintain documentation of issue cause, action, and resolution in the designated problem tracking system.
Assist the assigned project
📌 Mainframe Systems Programmer (Pune)
🏢 Ensono
📍 Pune