Role

SME IP

Job Level/ Designation

M2/AGM

Function / Department

SNOC/ IP/MPLS

Location

Pune/Hyderabad

Job Purpose

• Fault management for Multivendor Multi technology IP network
• Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution.
• Ensure timely management escalations for all P1/Special incidents as per process and regular update

Key Result Areas/Accountabilities

• Manage, troubleshoot & restore faults across multi vendor multi technology IP networks
• Able to understand the overlying services Voice, Data and other services and their architecture
• Able to manage ISP and CORE IP network
• Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K

Core Competencies, Knowledge, Experience

Qualified Qualifications
• Candidate must possess engineering Bachelor’s Degree, Post Graduate Diploma, Qualified Degree in Information
Technology or equivalent
• Must have foundation qualification in ITIL V3




• Able to handle multiple outages at same time with coordination with relevant stakeholders
• Strong interpersonal & verbal communications with good written skills.
• Ability to manage shifts, Calm under pressure, Good problem-solving techniques and Customer focused
• Able to take responsibility and motivate team members in difficult or stressful situations
• Should understand industry standard process and framework like ITIL & ISO.
• Should be able to improve and implement the current INM process
• Familiar with ISO 27001 & the process of ISO 20000 audit and compliance
• Always follow HSW rules

Must have technical / professional qualifications

• B.E (Electronics & Telecommunication)
• CCNP/CCIE/JNCIE/ITIL/PMP

Should have 10+ Years of Telecom experience with minimum 5+ in Incident/Fault Management in IP
• Should have knowledge of routing and switching protocols like BGP, ISIS, Data centre technologies (SDN, VxLAN

📌 AGM - SME - IP/MPLS (Pune)
🏢 Vodafoneidea
📍 Pune