Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Senior Engineer, GCA Transmission Services
Job ID: 36888
Job Level: PT2 Advance
Job Location: Gurgaon / Bangalore
Function: Chief Operations Office (COO)
Employment Type: Perm / FTC
Working pattern: HybridWhy we need this role
The primary function of Senior Engineer is to carry out 2nd level troubleshooting including circuit level diagnostics, re-provisioning of circuits, configuration changes to resolve customer issues/faults for all Colt products delivered over the Transmission network with 24x7 responsibilities. Develop customer solutions to address a variety of business problems across Transmission domain. Individual can configure the Circuits on different vendor equipment, Technologies and various Network Management SystemsWhat you will do

Fault resolution for service-related incidents over Transmission network.



This will need live troubleshooting on Colt’s Transmission Circuits to resolve customer faults.
Ensure providing excellent customer support and partner coordination, including optimizing resource levels and continuous improvement of performance and process.
Working on Planned works of Customer Circuits in coordination with Field technicians and Node operation teams to resolve/test services in outage window.
Provide seamless service across teams, working closely with wider sub function teams and other GCA teams.
Work with the team/function manager team to identify and deliver positive cultural changes and efficient business.
Manage day-to-day line activities, prioritize and make impact assessments within existing processes and procedures towards achieving agreed targets/KPIs.
Build solid relationships with internal customers and other Colt teams.
What we're looking for

5-8 years of experience in relevant domain/team, experience in global customer-facing/

📌 Senior Engineer, GCA Transmission Services (Gurugram)
🏢 Colt Technology Services
📍 Gurugram