At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting current benchmarks for efficiency, sustainability, and excellence.
We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.
Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role
The role is responsible for supporting day-to-day customer experience and administrative operations by executing standardized customer-facing, technical, and operational activities accurately and efficiently. The position involves managing customer channels, cases, onboarding, relationship management, contracts, disputes,



and other customer-related activities while ensuring adherence to established processes and service standards. The role requires the ability to work within defined guidelines, exercise judgment on routine matters, resolve issues effectively, and escalate non-routine matters when required.
You will be Responsible for
Managing customer experience activities, including customer channel management, case management, onboarding, and relationship management.
Handling customer queries, requests, and cases while ensuring timely and accurate resolution.
Supporting customer onboarding activities and maintaining effective customer relationships.
Supporting contract and dispute management activities in line with established processes and guidelines.
Executing standardized administrative, technical, and operational activities to support business operations.
Following established procedures, work routines, and methods to ensure consistent and accura

📌 Ocean Customer Experience Specialist (Airoli)
🏢 A.P. Moller - Maersk
📍 Airoli