About the Role
We are looking for a Product Support professional to join us in Bengaluru. As part of our global Product Support team, you will play a vital role in ensuring the smooth operation of the systems that power the global securities finance ecosystem.
Operating in a high-availability production environment, this position demands both deep technical expertise and solid analytical ability. You will lead the response to complex incidents, conduct root-cause analyses, and help drive automation and stability across our systems. Working closely with our engineering, DevOps, and infrastructure teams, you’ll help strengthen operational resilience and deliver a best-in-class client experience.
What You’ll Do
Manage and resolve complex production issues across our global product suite, ensuring timely diagnosis and resolution.
Conduct in-depth root-cause analysis across distributed systems, databases, and microservices architectures.
Develop and optimise SQL scripts and Python-based utilities to enhance operational monitoring and automation.
Monitor production environments,



identify anomalies, and take proactive corrective action.
Collaborate with DevOps and infrastructure teams to enhance observability, automation, and system reliability.
Contribute to release validation, post-deployment testing, and system health checks.
Create and maintain detailed operational documentation, including runbooks and troubleshooting guides.
Provide mentorship and escalation support to junior members of the team.
Identify recurring issues and propose automation or process improvements to prevent reoccurrence.
Ensure adherence to operational risk controls, audit requirements, and internal service standards.
What We’re Looking For
3+ years of experience in application or production support, ideally within financial technology or high-availability environments.
Proven ability to independently analyse and resolve complex technical issues.
Strong SQL skills with experience in query optimi

📌 Product Support Engineer (Bengaluru)
🏢 EquiLend
📍 Bengaluru