Company Description SmarterStart (smarterstart.in) is an AI-first workforce and compliance platform for India's frontline — starting with collection agents in banking. We help banks and their collection agencies hire, train and supervise agents at scale: skill assessments before onboarding, byte-sized compliance training aligned to RBI recovery-agent norms, AI-driven QA on every customer call, and voice/video analytics that turn each interaction into coaching. The result for the bank is a compliance-ready field force with audit-grade evidence; for the agent, a verified skill record they can carry into better work.
Our mission is to align employers' demand for a well-trained, compliance-ready workforce with the aspirations of Indian citizens for sustainable livelihoods. Founded by Sumeet and Puja, we also partner with colleges to widen the talent pool for frontline work. Our anchor account is a leading private-sector bank.
Role Description Land SmarterStart inside the bank and grow it. You'll take the account from pilot to enterprise rollout, owning the relationship,



the commercials and the delivery — including working directly with our dev team to ship what the bank needs. Think account manager + delivery lead, not a pure farmer. You'll work day-to-day with the COO and have direct access to the CBO and founders for bank-level escalations and deal calls.
Land
• Map the bank's collections, compliance, vendor-management and tech stakeholders; take us from pilot/POC to a signed enterprise contract
• Run the pilot: success criteria, weekly reviews, proof-of-value deck
• Own empanelment, InfoSec/VAPT questionnaires, data-handling agreements
Expand
• Roll out across agencies, circles and LOBs; drive adoption (onboarding, training completion, QA coverage)
• Upsell adjacent modules — assessment, training, call QA, voice/video analytics
• Own renewals, pricing, invoicing; build internal champions who'll pull us into current units
Deliver
• Translate bank requirements into clear s

📌 Key Account Manager — BFSI (Mumbai)
🏢 Smarter Start
📍 Mumbai