Role Purpose
Provide strategic and operational leadership for the Quality function within Commercial Loan Boarding, ensuring adherence to quality standards, process controls, regulatory requirements, and client expectations. The role will be responsible for driving quality governance, identifying operational risks, leading root cause analysis, implementing corrective actions, and fostering a culture of continuous improvement across the function.
Key Responsibilities
Quality Governance & Oversight
Own the end-to-end quality framework for Commercial Loan Boarding operations.
Establish and monitor quality standards, sampling methodology, quality parameters, and performance benchmarks.
Ensure consistent adherence to SOPs, process guidelines, client requirements, and internal quality standards.
Monitor quality trends and identify recurring errors, process gaps, and control weaknesses.
Drive quality governance through regular reviews, scorecards, calibrations, and quality dashboards.
Quality Assurance & Control
Lead quality checks and audits across commercial loan boarding activities,



including loan setup, documentation, data validation, and system updates.
Ensure accurate and timely identification of errors, exceptions, and process deviations.
Review critical/high-risk transactions and ensure appropriate quality controls are in place.
Monitor adherence to internal policies, regulatory requirements, and client-specific controls.
Partner with Operations to strengthen preventive and detective controls.
Root Cause Analysis & Corrective Actions
Lead structured Root Cause Analysis (RCA) for quality defects, recurring errors, and operational exceptions.
Develop and implement corrective and preventive action plans.
Track remediation actions through closure and assess their effectiveness.
Identify systemic issues and recommend process-level improvements to prevent recurrence.
Drive reduction in critical errors, repeat defects, and operational risk.
Business Partner & Stakeholder

📌 Director (Noida)
🏢 Anaptyss
📍 Noida