Job Purpose

Provide exceptional service to Emirates customers by promoting and selling Emirates products and services, with a strong focus on enhancing the customer experience while driving sustainable revenue growth.

Job Outline

Provide exceptional customer service by delivering accurate information and actively promoting relevant Emirates products and services.
Actively drive revenue growth by upselling, cross-selling, and presenting customers with a range of products and services aligned with their needs and value expectations.
Ensure every customer interaction is acknowledged and thoroughly handled with a personalised approach across all communication channels.
Ensure full compliance with applicable policies, procedures and regulatory requirements while meeting customer expectations.
Maintain up-to-date knowledge of Emirates products, services, systems and proactively identify opportunities for system or process enhancements.




Proactively share ideas and recommendations to enhance service quality, operational efficiency, revenue performance and overall customer experience.

Must have the right to work and live in India

Knowledge/Skills

Knowledge of back office/contact centre and airline industry procedures and methodology.
Knowledge of Skywards, CRIS, iLoyal and ResConnect reservations systems.
Excellent communication skills in written, verbal and interpersonal with strong customer service.
Ability to work in a busy setting.
Proficient in using Windows applications, including Microsoft Word and Excel.

Qualification

Qualifications & Experience

12 Years schooling or equivalent

Experience

Customer Service. Contact Centres 2+ Years

Position will be based in Mumbai , India

Salary & benefits

Competitive salary

📌 Customer Sales (Mumbai)
🏢 Emirates
📍 Mumbai