Summary

Position Summary
S&SArchitect;

Customer

The Customer Team empowers organizations to build deeper relationships with customers through creative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Position Summary

Level: Lead Business Transformation Architect





As a Lead Business Transformation Architect/ Specialist Master at Deloitte Consulting, you will oversee the technical delivery of enterprise-scale software solutions, lead cross-functional and global teams and mentor junior members. You will collaborate to understand functional requirements, support sales and proposal efforts, and drive end-to-end project delivery, including estimation and planning, to ensure successful outcomes

Work you’ll do:

Own Oracle CX solution architecture across the Lead-to-Cash journey: define integration model between Sales, CPQ, Order Management, and Financials; resolve cross-module architectural conflicts; maintain architecture decision log
Architect Oracle CDM strategy: design enterprise customer data model, define account & contact hierarchy governance, implement party merge and deduplication frameworks, establish golden record policies, and align CDM struct

📌 Oracle CX Architect-Lead Business Transformation Architect-Sales and Services-Customer (Pune)
🏢 Deloitte
📍 Pune