We are seeking a Customer Support Associate who is passionate about delivering exceptional customer experiences and building strong customer relationships.

Key Responsibilities:
Respond to customer inquiries across multiple channels (chat, email, calls) in a timely and professional manner.
Assist customers with product details, orders, payments, shipping, returns, and exchanges.
Handle customer complaints and provide appropriate resolutions, escalating when required.
Maintain accurate records of customer interactions, transactions, and feedback.
Collaborate with internal teams to resolve issues efficiently.
Guide customers on products and services to help them make informed decisions.
Monitor feedback and suggest improvements to enhance customer experience.
Stay updated on company policies, product offerings,



and eCommerce platform features.

Requirements:
Bachelor’s degree in a relevant field.
0–1 year of experience in customer support (preferably in e commerce or retail).
Excellent communication skills in English and Hindi
Valuable problem-solving and interpersonal skills.
Ability to manage high-volume queries with patience and professionalism.
Familiarity with e commerce platforms, CRM tools, and order management systems is a plus.
Self-motivated, detail-oriented, and able to work independently in a remote setup.

Salary : ₹10,000 – ₹15,000 per month
Location: Mavelikara, Kerala

📌 Customer Support Executive (Mavelikara)
🏢 Levelx Micro
📍 Mavelikara