About Position:

We are seeking a Digital Customer Success Manager (CSM) to drive customer adoption, engagement, and long-term value realization for our products. This role involves designing and executing customer success journeys, enabling customers to maximize product investments, and serving as a trusted advisor who bridges technology, analytics, AI capabilities, and customer engagement. The ideal candidate will combine strategic thinking, creativity, and data-driven decision-making to deliver impactful customer outcomes.

Role: Customer Success Manager
Location: Hyderabad
Experience: 8 to 12 years
Job Type: Full time Employment

What You'll Do:

Design and manage onboarding, adoption, and customer success journeys tailored to client needs and product use cases.
Partner with customers to understand business goals and demonstrate how products drive measurable value and outcomes.
Simplify and communicate complex product capabilities, including AI-driven features, into actionable customer use cases.
Execute targeted engagement programs and adoption campaigns using Gainsight CS,



Marketo, Eloqua, Pardot, or similar platforms.
Analyze customer usage data, feedback, and adoption metrics to identify opportunities, close adoption gaps, and improve success strategies.
Create visually engaging and brand-aligned customer communications, presentations, and success materials.
Collaborate with Product Management, Marketing, and Support teams to advocate for customer needs, influence product improvements, and ensure effective feedback loops.
Drive customer engagement initiatives that improve product utilization, retention, and overall satisfaction.
Deliver executive-level presentations, product value stories, and success narratives to stakeholders.
Support continuous improvement initiatives related to customer success, adoption frameworks, and engagement strategies.

Expertise You'll Bring:

Bachelors or Masters degree in Business, Technology, or a related discipline.
8-12 year

📌 Customer Success Manager (Hyderabad)
🏢 Persistent Systems
📍 Hyderabad