Job Title: Assistant Manager
Location: Hyderabad
Shift: Night shift
Salary: 6LPA
Contract: 6 months
About the Role
We are seeking a highly driven and people-focused Assistant Manager to lead a team of operations executives and drive operational excellence. The ideal candidate will have robust experience in team management, stakeholder coordination, customer operations, process improvement, performance management, and data-driven decision-making.
This role requires a hands-on leader who can effectively manage daily operations, improve customer experience, drive SLA adherence, and foster a high-performance culture.

Key Responsibilities
Team Leadership & People Management
- Lead, mentor, and manage a team of executives.
- Provide guidance on task prioritization, workload balancing, and daily execution.
- Conduct regular one-on-one meetings to address employee concerns, career aspirations, engagement, and retention.
- Drive a positive team culture while minimizing burnout and maximizing productivity.

Operational Excellence




- Ensure smooth execution of day-to-day operational activities.
- Conduct daily pre-shift and post-shift huddles to communicate performance updates, business priorities, and policy changes.
- Maintain 100% adherence to SLAs, KPIs, and quality standards.
- Handle high-priority escalations from internal and external stakeholders with professionalism and compliance.

Performance Management & Coaching
- Conduct monthly, quarterly, and annual performance reviews.
- Identify performance gaps and implement corrective action plans (CAP) and performance improvement plans (PIP).
- Drive continuous coaching, development, and productivity enhancement initiatives.

Customer Experience & Process Improvement
- Analyze customer feedback, support tickets, and operational metrics to identify root causes and improvement opportunities.
- Collaborate with Product, Operations, Customer Support, and CRM teams to improve customer journeys and reduce ticket volumes.
- Devel

📌 Assistant Manager (Secunderabad)
🏢 Artech Infosystems Private
📍 Secunderabad