Job Description Job Title: Operations Head
N Experience: 10-15 Years
N Location: Wonderla Kochi Park
N n About the Role
NWe are looking for an experienced Operations Head to lead end-to-end park operations at our Kochi location. This role requires strong leadership, operational excellence, and a sharp focus on guest experience, safety, and efficiency in a high-footfall environment.
N n Key Responsibilities
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- Own and manage daily park operations ensuring safety, efficiency, and cost control N
- Lead large multi-functional teams across operations, guest relations, security, housekeeping, and transport N
- Drive guest experience excellence across rides, restaurants, and facilities N
- Manage crowd control, emergency handling, and conflict resolution N
- Ensure safety compliance , training, and operational SOP adherence N
- Analyze NPS, guest feedback, and online reviews to improve service ratings N
- Manage VIP, special-needs, and high-value guest interactions N
- Oversee budgets,



staffing, scheduling, and performance reviews N
- Coordinate with external partners including security agencies and fleet vendors N

n n Requirements
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- 10–15 years of experience in Operations leadership N
- Proven experience as Operations Head / Mall Manager / Hotel Manager / Guest Relations Head or similar N
- Strong expertise in crowd management, safety operations, and service excellence N
- Hands-on experience with NPS and customer feedback systems N
- Excellent leadership, problem-solving, and communication skills N
- Ability to work flexible schedule , including weekends and holidays N

n n Qualifications
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- MBA / Any Graduate Degree N
- Preferred: Hospitality, Tourism, Business Administration N

n n n LanguageProficiency
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- English & Malayalam– Mandatory N

📌 Head Of Operations (Ernakulam)
🏢 Wonderla Holidays
📍 Ernakulam