Company Description Upsell Ecommerce provides end-to-end solutions for common challenges faced by online sellers across platforms such as Walmart, Amazon, eBay, and Etsy. The company specializes in account reinstatement and ongoing account management, focusing on sales performance, account health, and prevention of violations or suspensions. Clients work with dedicated ecommerce experts who design tailored strategies to optimize product listings and overall store operations. Upsell Ecommerce also offers product hunting services to help identify profitable items that fit client needs and budgets, supported by free consultations and a 100% money-back guarantee.
Role Description

Job Title: Customer Care Executive – US Client Relations
Location: Noida | Work from Office
Shift: 9:00 PM–6:00 AM IST
Employment Type:Full time

About the Role
You will manage a fixed portfolio of US clients and serve as their primary point of contact. Your responsibilities will include maintaining regular communication, explaining purchase orders, confirming inventory budgets, obtaining approvals,



and coordinating with internal teams to keep each client’s account moving forward.

Key Responsibilities

Build and maintain relationships with your assigned clients through calls, WhatsApp, and email.
Explain purchase orders, including product details, quantities, costs, and estimated profitability.
Discuss inventory requirements and confirm clients’ available budgets.
Obtain written client approval for every purchase order before processing.
Follow up on pending approvals, payments, documents, and other required actions.
Share timely updates on orders, shipments, and account progress.
Coordinate with procurement, product analysis, and operations teams to address client queries.
Handle concerns professionally and escalate issues when needed.
Maintain accurate records of conversations, budgets, approvals, and commitments.
Take ownership of follow-ups and keep clients informed until matters are reso

📌 Customer Care Executive (Noida)
🏢 Upsell Ecommerce
📍 Noida