This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. QA Consultant, Amazon Connect / Contact Center QA based in India.
This is a senior quality engineering opportunity focused on cloud-based contact center and customer experience solutions.
You will take ownership of testing complex Amazon Connect environments spanning IVR, telephony, APIs, Salesforce, and omnichannel journeys.
The role combines hands-on functional, integration, regression, and UAT testing with strong end-to-end quality ownership.
You will translate technical designs and business requirements into comprehensive test scenarios and release-ready validation.
You will also contribute to testing conversational and generative AI experiences, assessing accuracy, relevance, grounding, and safety.
Working across developers, architects, business stakeholders, clients, and technology partners, you will help identify risks and drive issues through resolution.
This is an ideal role for an independent QA skilled who enjoys complex environments,



cloud technologies, and solving challenging quality problems.
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Accountabilities
Design and execute functional, integration, regression, and UAT testing for Amazon Connect contact centers, IVRs, self-service experiences, and complex customer journeys.
Translate Lucidchart and Visio IVR flow diagrams, technical designs, and business requirements into detailed test scenarios and scripts with comprehensive branch and path coverage.
Validate DTMF, speech/ASR, Amazon Lex, authentication, ANI lookup, error and timeout handling, transfers, escalations, callbacks, routing profiles, queues, skills, priorities, agent states, and supervisor workflows.
Test core telephony capabilities including PSTN, DID and toll-free numbers, ACD, WebRTC, SIP, call recording, transcription, and Amazon Connect Agent and Supervisor workspaces.
Test AWS integrations involving Lambda, DynamoDB, S3, Amazon Lex, Contact

📌 Sr. QA Consultant, Amazon Connect (India)
🏢 Jobgether
📍 India