Field Services Engineer (Bengaluru)

Field Services Engineer (Bengaluru)

08 Sep
|
Power Bridge
|
Bengaluru

08 Sep

Power Bridge

Bengaluru

About Us

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between creative IT products, solutions and Customer needs.

With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.

Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA’s.

We are looking for skilled and customer-focused Field Services Engineers to provide onsite hardware, desktop and peripheral support across client locations. The role involves diagnosing hardware issues, performing break-fix activities, coordinating with vendors/OEMs, reinstalling operating systems and ensuring that service calls are resolved within the agreed timelines.

RequirementsKey Responsibilities

Diagnose and troubleshoot hardware issues involving laptops, desktops and related equipment.
Provide onsite break-fix support and replace defective hardware components.




Perform operating system imaging, installation, reinstallation and basic configuration.
Carry out hardware upgrades, including RAM and SSD installation.
Support printers, scanners, docking stations, keyboards, mice, monitors and other peripherals.
Provide floor support for end-user workplace equipment, including dual-monitor setups and accessories.
Coordinate with vendors, OEMs and authorised service providers for repairs, warranty claims and part replacement.
Log, update, track and close hardware service calls through the designated ticketing system.
Maintain accurate records of diagnosis, repairs, replacements, serial numbers and call closures.
Perform preventive maintenance of laptops, desktops, peripherals and other IT equipment.
Follow defined service-level agreements and ensure timely resolution or escalation of incidents.
Provide regular updates to users, reporting managers and r

📌 Field Services Engineer (Bengaluru)
🏢 Power Bridge
📍 Bengaluru

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