Job Title: Cloud Service Engineer III

Role Overview

We are seeking an experienced Collaboration Technology Engineer, Video & Meeting Rooms, Voice, to support the delivery, operation and continuous improvement of enterprise video, meeting-room, audio-visual and voice services across a global estate. The role is intended for a hands-on technical professional who can take ownership of complex incidents and technical work, rather than an entry-level or developmental position.

The successful candidate will support Microsoft Teams Rooms, qualified AV systems, Zoom, online event management platforms and connected workplace technologies across a global estate. They will work with regional support teams, engineering colleagues and suppliers to deploy, maintain and troubleshoot meeting spaces, executive environments and business-critical collaboration services.

Key Responsibilities

Deploy, commission, maintain and troubleshoot Microsoft Teams Rooms and associated AV systems, from standard rooms through to complex boardrooms, presentation spaces and executive environments.





Diagnose issues across Microsoft services, accounts and licensing, Windows/MTR compute, networking, USB, cameras, microphones, DSPs, amplifiers, loudspeakers, displays, video transport and room control.

Monitor service health and room performance using Microsoft Teams Admin Centre, Teams Rooms Pro Management Portal, Call Quality Dashboard and relevant vendor management tools.

Provide hands-on support for high-visibility meetings, presentations, Town Halls, webinars and online events, including rapid service restoration and practical contingency planning.

Own the support and administration of Microsoft Teams Phone, including user enablement, number assignment, calling policies, voice routing, Direct Routing, PSTN connectivity, call queues and auto attendants.

Lead or contribute to meeting-room builds, upgrades, technology refreshes and global deployments with internal teams, local technicians, in

📌 Cloud Service Engineer III (Bengaluru)
🏢 Pearson
📍 Bengaluru