This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate QA Consultant, Amazon Connect / Contact Center QA based in India.
This is an early-career opportunity for a QA professional looking to build expertise in cloud contact center technologies.
You will support testing across Amazon Connect, IVR, telephony, APIs, Salesforce Service Cloud Voice, and omnichannel customer journeys.
Working alongside experienced QA consultants, developers, architects, and business stakeholders, you will gain exposure to complex enterprise environments.
The role offers hands-on experience in functional, integration, regression, and end-to-end testing while developing solid defect management and test execution skills.
You will also have opportunities to explore automation, performance testing, conversational AI, and generative AI quality validation.
Your work will help ensure reliable customer and agent experiences across voice and digital channels.
This role is well suited to a curious,



detail-oriented tester who wants to grow toward cloud, automation, contact center, and AI-driven quality engineering.
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Accountabilities
Support functional, integration, regression, and end-to-end testing across Amazon Connect contact center solutions.
Test Amazon Connect Contact Flows, queues, routing configurations, agent workflows, IVR, and self-service journeys.
Execute test scenarios covering DTMF, speech/ASR, authentication, transfers, callbacks, and error or timeout handling.
Apply foundational knowledge of contact center and telephony concepts, including IVR, ACD, PSTN, DID/toll-free services, CTI, and call recording.
Validate agent and supervisor experiences across voice, chat, and other digital channels.
Perform basic testing of AWS services supporting contact center solutions, including Lambda, DynamoDB, S3, Lex, and CloudWatch.
Execute API tests using Postman or similar tools and validate requests, response

📌 Associate QA Consultant, Amazon Connect (India)
🏢 Jobgether
📍 India