Assistant Service Manager / Service Key Account Manager
Patient Monitoring & Life Support (PMLS)
Position Summary
The Assistant Service Manager will be responsible for providing technical and operational support for Patient Monitoring & Life Support (PMLS) equipment across the assigned territory. The role focuses on customer satisfaction, service excellence, channel partner development, key account management, service revenue growth, and effective escalation management while ensuring compliance with company service standards and KPIs.
Key Responsibilities
Technical Service Management

Provide advanced technical support for Patient Monitoring and Life Support equipment including:

Multiparameter Patient Monitors
Central Monitoring Systems (CMS)
Ventilators
Defibrillators
Anaesthesia Workstations
Infusion and Syringe Pumps
ECG and Telemetry Systems
Other Critical Care Equipment
Surgical Equipment

Lead installation, commissioning, preventive maintenance, breakdown support, and troubleshooting activities.




Ensure timely resolution of technical issues with a high First-Time Fix Rate (FTFR).

Customer & Key Account Management

Manage strategic hospitals, corporate hospital chains, government projects, and key accounts.
Build solid relationships with Biomedical Engineers, ICU Heads, Procurement Teams, and Hospital Management.
Conduct periodic customer visits and service reviews.
Drive customer satisfaction through proactive support and value-added services.

Channel Partner Management

Develop and manage authorised service partners and distributors.
Monitor service quality, response time, and technical competency of channel partners.
Conduct technical and soft-skill training programs for partner engineers.
Drive implementation of company service policies, SOPs, and KPIs.

Customer Escalation Management

Handle critical customer escalations and ensure timely closure.
Coordinate with Sales, Application, Product Management, Logistics, and Technical Support teams.
Lead root c

📌 Deputy/Asst Service Manager (Mumbai)
🏢 Mindray
📍 Mumbai