Job Title
Facility Executive - Technical
Job Description Summary
Job Description
Key Responsibilities
1. Breakdown & Complaint Management
Attend and coordinate breakdown complaints related to:
CCTV systems
HVAC / Air-conditioning systems
Electrical systems
Plumbing systems
Fire Alarm Systems (FAS)
Portable DG Sets
Other technical equipment and installations
Coordinate with appropriate vendors/technicians for timely resolution of complaints.
Monitor complaints from registration to closure and ensure compliance with defined TATs.
Follow up on long-pending and critical complaints and escalate delays appropriately.
Verify the completion and quality of rectification work before complaint closure.
2. Civil & General Maintenance
Coordinate and monitor civil maintenance activities, including:
Seepage and leakage-related issues
Tile repair/replacement
Plaster and painting work
Polishing work
Carpentry activities
Door handle and door closer repairs
Glass door alignment and repair
Chair and furniture repairs
Minor civil and other maintenance-related activities
3.



Preventive Maintenance (PPM)
Monitor and ensure timely completion of scheduled PPM activities.
Coordinate with vendors for PPM execution as per approved schedules.
Track PPM completion and documentation.
Identify PPM gaps and escalate deviations.
Ensure PPM activities are completed within defined service windows.
4. Store & Vendor Coordination
Maintain regular communication with Store Managers regarding technical issues and maintenance requirements.
Coordinate with service partners and vendors for complaint resolution and scheduled maintenance.
Obtain updates, quotations, reports, and closure details from vendors wherever required.
Ensure vendor activities are carried out safely and as per agreed service standards.
5. Reporting & Compliance
Maintain complaint and PPM trackers for assigned stores.
Monitor SLA/TAT performance.
Escalate critical issues and recurring equipment failures.
Support preparation of technical MI

📌 Facility Executive (India)
🏢 Cushman & Wakefield
📍 India