Job Summary
Lead a global support program that serves as the first line of support for data issues, deals, bookings, the Quote-to-Order (Q2O) process and the FPVR process. The role provides responsive support for global accounts and Renewal Specialists, using data, analytics and reporting to resolve operational issues and enable consistent execution across Renewals and Customer Success. A critical accountability is to identify problem areas and improvement opportunities, then translate analysis into clear insights on business value, expected benefits and return on investment (ROI) to guide prioritization and decision-making. Job Resposibilities
First-Line Business Support : Provide responsive first-line support for data issues, deals and bookings. Assess requests, clarify business impact, coordinate resolution and maintain clear communication through closure.
Q2O & FPVR Process Support : Support Quote-to-Order and FPVR processes by resolving operational questions, identifying breakdowns, coordinating corrective action and improving support consistency.
Global Accounts Support :



Provide dependable support for global and strategic accounts, recognizing cross-region dependencies, urgency and revenue impact while coordinating stakeholders toward timely resolution.
Renewal Specialist Enablement : Enable Renewal Specialists with accurate data, actionable reporting, process guidance and structured issue support that improves productivity and customer outcomes.
Data, Analytics & Reporting : Use data analysis and reporting to identify trends, recurring issues, problem areas and improvement opportunities. Quantify business value, expected perks and ROI to support prioritization and informed decisions.
Issue Triage & Resolution : Establish effective intake, prioritization, ownership and escalation practices. Track issues to closure, identify root causes and reduce repeat incidents.
Process Efficiency : Identify opportunities to simplify support processes, remove handoffs an

📌 Mgr, NGS Programs (Bengaluru)
🏢 NetApp
📍 Bengaluru