Location: Remote
Experience: 10+ Years
Role Overview
We are looking for a Qualtrics Architect with robust experience in designing, configuring, and scaling enterprise-grade Employee Experience (Engage) and Customer Experience Analytics (XM Discover) solutions. The ideal candidate will own end-to-end solution architecture, translating business requirements into scalable Qualtrics configurations, integrations, and data models, while providing technical leadership across implementation teams.
Key Responsibilities
Architect and design end-to-end Qualtrics solutions across XM Discover (Connectors, Designer, Studio) and Engage (employee engagement, pulse, and lifecycle surveys).
Define data architecture, integration patterns, and taxonomy strategy for unstructured feedback data ingested through XM Discover Connectors (calls, chats, emails, surveys, social media, reviews).
Design and oversee category models, sentiment tuning, custom lexicons, intelligent entities, and Natural Language Understanding (NLU) enrichments in XM Discover Designer.
Architect Studio dashboards,



custom metrics (Top Box, Bottom Box, Satisfaction, Custom Math), alerts, and role-based access for content creators and consumers.
Design employee engagement and pulse survey frameworks in Engage, including 290+ science-backed question libraries, custom queries, benchmarking, and driver analysis.
Define integration architecture with third-party systems such as SAP SuccessFactors, Salesforce, HRIS, and CRM platforms using APIs, SSO, and SFTP.
Establish data governance, security controls, and taxonomy consistency standards across the enterprise Qualtrics ecosystem.
Lead technical design reviews, provide architectural guidance to consultants/developers, and troubleshoot complex implementation and performance issues.
Evaluate and recommend AI-driven capabilities (conversational AI, predictive analytics, agentic workflows) to enhance action-planning and manager enablement.
Partner with business stakeholders, HR,

📌 Qualtrics Architect (India)
🏢 DataLunix
📍 India