JOB SUMMARY

The position is responsible for implementing quality assurance processes that
meet the company’s mission and brand standards, target customer needs, ensure
employee satisfaction, and focus on continuous improvement at the property
level. This position champions the Quality function and builds support for
change.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel
and Restaurant Management, or related major 3 years experience in the guest
services, front desk, housekeeping, sales and marketing, management operations,
or related skilled area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant
Management, or related major; 1 year experience in the guest services, front
desk, housekeeping, sales and marketing, management operations, or related
professional area.

CORE WORK ACTIVITIES

Managing Quality Assurance Goals

• Coaches managers on adopting the Total Quality Management leadership style.





• Conducts monthly audit to ensure compliance with company and brand standards

• Makes and executes the necessary decisions to keep property moving forward
toward achievement of goals.

• Directs property quality efforts to address critical customer requirements.

• Assists with regional and/or company-wide implementation of company best
practices.

• Facilitates process improvement teams, assuring use of the systematic
processes, and improvement is achievable and measurable.

Managing Quality Tools

• Ensures that management practices at all levels are aligned with quality tools
by providing training in quality sciences.

• Uses data collection methods to compile, display, track, and analyze defect
trends.

• Demonstrates and communicates key drivers of guest satisfaction for the
brand’s target customer.

• Analyzes issues and identifies trends.

Managing the Guest Experience

• Reviews guest feedback with leadership team and ensures appropriate corrective

📌 Training & Quality Manager (India)
🏢 Marriott
📍 India