Location: Chennai Office Type: 5 Days (WFO)

Experience: 4–8 Years

Our client is an AI-driven B2B SaaS company transforming mortgage lending in the U.S. through pre-underwriting automation. Its platform helps lenders and brokers automate income analysis, document processing, eligibility checks, and underwriting workflows, integrating directly into their existing systems.

The company is scaling its customer base and product portfolio, working with enterprise mortgage lenders to drive adoption and measurable improvements across their lending operations.

We’re looking for a Customer Success Manager with solid U.S. experience to own customer relationships from onboarding through adoption, expansion, and retention.

S. customers and build strong, long-term relationships with key stakeholders

Lead customer onboarding, implementation, adoption, and ongoing engagement

Partner with Product, Engineering, and Sales teams to resolve customer issues and improve the overall experience

Monitor customer health, identify risks early, and drive retention

Conduct regular business reviews and communicate product performance, outcomes, and opportunities

Identify opportunities for upsell, cross-sell, and

📌 CSM Manager (Chennai)
🏢 Soch Street
📍 Chennai