Job Title: Operations Head Experience: 10-15 Years

We are looking for an experienced Operations Head to lead end-to-end park operations at our Kochi location. This role requires strong leadership, operational excellence, and a sharp focus on guest experience, safety, and efficiency in a high-footfall setting.

Own and manage daily park operations ensuring safety, efficiency, and cost control

Lead large multi-functional teams across operations, guest relations, security, housekeeping, and transport

Drive guest experience excellence across rides, restaurants, and facilities

Ensure safety compliance , training, and operational SOP adherence

Analyze NPS, guest feedback, and online reviews to improve service ratings

Manage VIP, special-needs, and high-value guest interactions

Oversee budgets, staffing, scheduling,



and performance reviews

Coordinate with external partners including security agencies and fleet vendors

10–15 years of experience in Operations leadership

~ Proven experience as Operations Head / Mall Manager / Hotel Manager / Guest Relations Head or similar

~ Strong expertise in crowd management, safety operations, and service excellence

~ Hands-on experience with NPS and customer feedback systems

~ Ability to work flexible hours , including weekends and holidays

MBA / Any Graduate Degree

Preferred: Hospitality, Tourism, Business Administration

Language Proficiency

~ English & Malayalam– Mandatory

📌 Development Operations Executive (Kochi)
🏢 Wonderla Holidays
📍 Kochi