I wrote this with help of AI, but trust me it was a thoughtful prompt ...

Our growth is driven by a self-serve funnel with low-touch human demos and sales. Instead, we hire "managers of one"—outcome-driven owners who don't need to be micromanaged on a task basis.

We are looking for our foundational Customer Success & Support Lead. You will completely own the customer relationship post-signup. Onboard current customers to help them get to value quickly.

Invest deeply in long-term customer success and retention.

We don’t want someone who just clears support tickets. We want someone who owns the customer experience end-to-end.

Omnichannel Support & Success: You'll manage live chat, reply to tickets, jump on phone calls, and run video meetings to ensure no customer is left blocked.

+ You will write and maintain Helpdesk articles, update support webpages, and record basic, highly effective "how-to" videos.

In fact,



you must be so fiercely protective of the user experience that you regularly embarrass management and the product team for shipping anything less than intuitive.

+ Deeply Tech-Savvy: You understand technology and software intuitively. Patient & Resilient: You can absorb a frustrated customer's stress, de-escalate the situation, and turn a negative experience into a massive win. You won't be a cog in a massive support machine; you will be the architect of our entire Customer Success department. Send us a short video explaining a time you advocated for a customer, along with your resume/LinkedIn.

In the video above tell me something about OneTap that you think bothers our current customers AND a small onboarding video for a specific feature in the app.

📌 Founding Customer Success (India)
🏢 OneTap
📍 India