Purpose of the role : MarTrust is a licensed Electronic Money Institution that provides payments solutions and services bespoke to the maritime industry.
The Crew Account Growth Specialist is responsible for ensuring that crew onboarding orders are processed accurately, on time, and in compliance with regulatory requirements, enabling the timely issuance and delivery of crew accounts and cards.
The role also supports business growth through customer engagement, crew and onshore staff awareness initiatives, training and webinars, and reporting related to onboarding, cards, adoption, and account growth.
Requirements
Qualifications and Education
Include any specialized education and minimum qualifications needed to be able to perform the job.
- Certificate level or Degree
Work Experience
Clarify the minimum years of total work experience and other relevant work experience required to be able to perform the job.
• Minimum 4 years of operations & customer support experience, ideally in a BPO, fintech, payments or maritime environment.
• Experience responding to customer e-mails,
receiving and executing customer orders, and managing multiple customer requests against agreed SLAs.
• Experience as a senior team member, in charge of leading/supporting other team members & leading process improvement initiatives
• Experience supporting customer webinars or training sessions. Experience attending face-to-face customer meetings or industry events is an advantage.
• Exposure to Compliance, KYC and/or payment processes in the finance industry will be an added advantage
Skills and Knowledge
Include any specialized skills or knowledge needed to do the job.
• Intermediate MS Excel and back-end software skills
• Robust written customer communication skills, including clear, timely, and professional e-mail responses
• Good English communication and presentation skills
• Organised with the ability to manage several simultaneous requests within SLA’s
• Keen to details
📌 Crew Account Growth Specialist (India)
🏢 Marcura
📍 India