Req ID: 348860

We are currently seeking a Helpdesk Associate-ITSM to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

"Service Desk Associate English

India - Hybrid working (Office and Hybrid (Office and Remote))

Competitive Salary Advantages

Role Overview

Role Responsibilities

Manages customer interactions records reported issues in the ITSM

Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance

Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Key Skills

Ideally University education, preferably technical degree, or Microsoft certifications

Experience of providing Hybrid (Office and Remote) IT support is an advantage

Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills

Excellent communication and customer service skills

Fluency in English language

Flexibility to work shifts if required"

About NTT DATA

📌 Helpdesk Associate-itsm (Noida)
🏢 NTT
📍 Noida